Privacy Policy

Last Updated: June 17, 2025
Effective Date: June 17, 2025

Tikva Fire & Security values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information and your rights and choices regarding your information.

This policy applies to:

• Use of Our Services: Including all products, mobile applications, and websites referencing this Privacy Policy.
• Communication: Any communications with us via email, phone, text, or other means.

If you do not agree with this Privacy Policy, you should discontinue using our services.

1. Information We Collect

Personal Information

We may collect the following personal information directly from you or through automated means:

• Identifiers: Name, email address, phone number, postal address.
• Account Details: Login credentials, authentication information, and any third-party credentials used for our services (e.g., Google or Facebook).
• Payment Information: Billing and shipping addresses and payment details are processed securely via third-party platforms.
• Geolocation Data: If you consent, your device’s location data when accessing our services.
• Correspondence: Any content shared through customer support interactions or feedback forms.
• Product Usage: Data on how you interact with our products, including technical and performance information.

Automated Data Collection

We use cookies, web beacons, and similar technologies to collect:

• Device Information: IP address, browser type, and device identifiers.
• Usage Data: Pages visited, time spent, and actions taken.
• Location Data: Based on device settings.

You can manage cookie preferences through your browser settings. However, some features may not function properly without cookies.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing and improving our services.
• Authenticating your account and ensuring secure access.
• Processing payments and fulfilling orders.
• Personalizing your experience.
• Sending you service updates, marketing communications, and promotions.
• Enhancing security and preventing fraud.
• Complying with legal obligations.

3. SMS Disclosure

By providing your phone number, you consent to receive SMS communications from us, which may include:

• Transactional updates, such as order confirmations or service alerts.
• Marketing messages about products and promotions.

Message Frequency: Varies.
Opt-Out: Reply “STOP” to any message to discontinue SMS communications. Standard messaging rates may apply.

4. Information Sharing and Disclosure

We respect your privacy and are committed to protecting the confidentiality of your information.
We do not sell, trade, or otherwise transfer your personal information to outside parties.
We may share your information only under the following circumstances:

• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so. SMS opt-in consent is never shared or sold to third parties.
• For Legal Reasons: We may disclose your information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Your Rights

You have the following rights concerning your personal information:

• Access and Correction: Review and update your data.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Opt-Out: Stop receiving marketing communications by following the instructions in our emails or SMS messages.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at info@tikvasecurity.com.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and it is your responsibility to keep your account credentials confidential.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required by law.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will delete it.

9. International Users

Our services are intended for use in the United States. If you access our services from outside this region, your data may be transferred and processed in accordance with this policy and applicable laws.

10. Updates to This Privacy Policy

We may update this policy periodically. Changes will be effective when posted, and we will notify you of material updates through reasonable means.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@tikvasecurity.com
Address: 131 Doughty Blvd, Inwood NY 11096
Phone: 646-397-6555